A burst pipe can cause major disruption to a rental property, leaving rooms water damaged, ceilings affected and urgent repairs needing to be arranged.
Landlords are often left dealing with insurers, emergency drying works, contractor estimates and questions around damaged contents, reinstatement works and loss of rental income.
As an established firm of professional Claims Consultants, we coordinate the right support from the outset and help manage the process on your behalf.
There is a lot to organise following a burst pipe insurance claim. From the moment you appoint us, we help reduce disruption, protect your interests and keep the claim moving.
We work to restore your property as quickly as possible, while making sure your claim is handled properly from start to finish.
How we support your fire insurance claim
From alternative accommodation to insurer negotiations, we manage the process properly so nothing is missed and your claim progresses as smoothly as possible.
Arrange alternative accommodation and temporary living arrangements where required
Manage all communication with your insurer and their representatives
Identify and document the full extent of fire and smoke damage
Negotiate your settlement to reflect the true value of your claim
Get back into your home sooner, with expert support
We manage your insurance claim from start to finish, working to secure the full settlement you’re entitled to
Frequently Asked Questions
Make sure everyone is safe and contact your insurer as soon as possible. Avoid clearing debris or starting repairs until the damage has been assessed, as this can affect your claim.
No. You can appoint a loss assessor to handle the claim on your behalf. They deal with the insurer, assess the damage properly, and make sure nothing is overlooked.
A loss assessor manages your claim from start to finish. This includes preparing the claim, valuing damage, handling negotiations, and helping you secure a fair settlement under your policy.
They will guide the process, but they represent their own interests. You are still responsible for documenting damage, providing evidence, and making sure your claim is accurate and complete.
Accordion Content
What our customers are saying about us
Posted on Dave TomkinsonTrustindex verifies that the original source of the review is Google. Excellent service and so glad they are very professionally looking after my father's interests since his garage fire. I was sceptical at first, however my opinion has definitely changed and would not hesitate to use them in the future if needed. Andy and David have been very helpful and have dealt with the claim from the start and I can recommend their services.Posted on Daniel EvansTrustindex verifies that the original source of the review is Google. We recently experienced a devastating garage fire that destroyed the entire building and all its contents. It was an incredibly difficult and emotional time for our family, and we truly didn’t know where to start. Thankfully, Andy from Brooklin stepped in and guided us through every stage of the process with professionalism, compassion, and expertise. From the moment we contacted him, Andy’s knowledge of the insurance world and his calm, reassuring approach made an overwhelming situation so much easier to manage. He handled the details we wouldn’t have even known to consider and made sure we avoided the many pitfalls that can come with dealing with insurance claims after such a loss. Thanks to Brooklin, what could have been a long and stressful ordeal was handled smoothly and efficiently, allowing us to focus on getting life back to normal. Their service went far beyond what we expected — genuine care, clear communication, and expert guidance every step of the way. We cannot recommend Brooklin highly enough. If you ever find yourself facing the aftermath of a disaster, they are exactly the kind of company you want by your side.Posted on Raja Hussain HussainTrustindex verifies that the original source of the review is Google. Brocklin claims fine and professional Alway response to questions And support clients Best choice we made about our claim.Posted on Christopher HowardTrustindex verifies that the original source of the review is Google. My house that I rented out was in a really bad fire. My insurance company was being really unhelpful and denying to pay for the claim. Brooklin Claims fought my corner and after months then years got my house fully refurbished. The house is like new now and I couldn't be happier with the service they gave.Posted on Tony JohnsonTrustindex verifies that the original source of the review is Google. One of the best decisions we have ever made was hiring Brooklin to take on our house insurance claim when we had a house fire. The day after our fire we had several letters dropped through our door from various claims companies and we originally intended to not use any of them as we assumed the insurance company and the system in place would look after us, after a week or so of struggling to get any help or even any information from our insurance company baring in mind we had just lost our house and had nowhere really to live and no belongings they sent out a surveyor who told us that we would be lucky if we got a new kitchen a lick of paint and the floors cleaned, that was when we realised we needed help. The first contact at Brooklin was with David who reassured us over the phone but wasn't pushy I think he even advised ringing the other competitors and choosing who felt right! He came out to us, checked our policy and just confirmed that our cover was suitable and everything was in order. We were then handed over to Paul who was our contact for the duration of the process (9 months) he sorted absolutely everything out for us from answering all our questions, arranging an interim payment for us to live off, sorting out our rental payments, right through to the renovation of our property. They use contractors that they have an existing relationship with so that they know they are going to be reliable and trustworthy, their cleaning team did a good job and were thoughtful when it came to saving specific sentimental items that could be saved, their building team were very good and did a fantastic job of getting the house back nice and allowing us to make upgrades and improvements at an extra but reasonable cost. It's not an exaggeration to say we couldn't have done it without their expertise and at times emotional and empathetic support. Thank youPosted on Angela CowlesTrustindex verifies that the original source of the review is Google. At a very stressful time following a huge fire, I needed the help and support from Brooklyn and got it in spades. The team gave a 1st class service and nothing was too much trouble, Alan gave excellent advice and his experience was invaluable. There is no way I could have got through the process without their support and guidance so Thanks Brooklin.Posted on Lynn JarvisTrustindex verifies that the original source of the review is Google. I would like to thank all at Brooklin Claims Consultants, especially Paul Wood all, for the exemplary manner in which they helped me through the horrible experience of a devastating house fire at my rental property. All was made much easier by Paul's kind and considerate manner and the way he dealt with matters I found utterly insurmountable. I would advise anyone in a similar predicament to accept and indeed seek out the services of Brooklin Claims.
Proud corporate partners of The Fire Fighters Charity
We’re proud to support The Fire Fighters Charity through our fundraising efforts.
The charity provides vital support to firefighters and their families across the UK, and we’re pleased to play a small part in that.
Supporting the
Fire Service
We support The Fire Fighters Charity through fundraising and awareness, helping them continue their work across the UK.
Fundraising
Efforts
From team challenges to events, we raise money to support firefighters and their families.
Giving Back
It’s a small part of what we do, but it matters to us to give something back to those who deal with fire every day.
© 2022 All Rights Reserved.
